ViForge

Support

We're here to help.

Contact us

For account issues, bugs, billing questions, or anything else, email us at helpdesk@viforge.net. You can also submit a ticket directly from the app via Settings → Help & Support — it reaches the same inbox and we typically respond within a few business days.

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to your iPhone's Settings → your name → Subscriptions → ViForge, and choose Cancel Subscription.

How do I delete my account?

Open the app, go to Settings → Privacy & Security → Delete Account. This permanently removes your account and personal data, subject to the retention terms in our Privacy Policy.

I found a bug or something isn't working

Please email helpdesk@viforge.net with a description of the issue and, if possible, a screenshot. Include your device model and iOS version if it's a display or crash issue.

I want to report inappropriate content or another user

Use the Report button available on posts, comments, profiles, and messages within the app. Our moderation team reviews all reports. For urgent safety concerns, email helpdesk@viforge.net directly.

How do I change my unit system (lbs/kg)?

Go to Settings → Preferences to switch between Imperial and Metric units at any time.